Senior Learning Coordinator - #1801392

Role Title: Senior Learning Coordinator (Inside IR35)

Contract Length: 6 Months

Engagement Type: PAYE

Location: Leeds, Keighley, Wakefield, York, Harrogate, Huddersfield, Pontefract

KPMG Overview

KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Overview:

The Early Careers Development team help manage the end-to-end process for students within KPMG. These range from graduate to apprentices and also experienced hires looking at gaining a professional qualification. This is a chance to work alongside tuition providers and the ECD account managers to help students in their pursuit of the qualifications during their time at KPMG. The LC will be helping students in a variety of situations, from processing exam results to ensuring they have all the relevant information they need to succeed.

Key roles and responsibilities:

• Handling of students, supplier and account managers queries by email in line with agreed SLAs
• Effective customer service and relationship management across a range of stakeholders, conducting regular client meeting and maintain excellent relationships
• Responsible for managing all aspects of high volume and high complexity tasks across a range of Early Careers Development processes.
• Provide support to students across a variety of graduate programmes and apprenticeships
• Prioritisation of work with email communication alongside daily tasks
• Empathy for students who find themselves in difficulties
• Maintaining internal documents such as FAQs and process documents
• Regular contact with the client regarding the current status of students within the assigned programme.

We are looking for someone who:

• Is self-motivated and goes the extra mile
• Has good communication skills, both written and verbal
• Is customer focussed with excellent interpersonal skills
• Has the ability to remain calm under pressure and prioritise effectively
• Has excellent attention to detail
• Is competent in working with MS Office
• Is capable of decision making and being accountable