UX Designer - #2089392

Location: Leeds (Hybrid after probation)
Salary: Competitive salary, depending on your experience

Want to shape digital experiences that solve real customer problems?

Enjoy turning customer insight into intuitive products and services that people love to use?

Whether you're already an experienced UX Designer, Product Designer or Consumer Experience Designer, or you've developed strong user-centred design expertise within a digital product environment, this could be the perfect opportunity.

We're looking for a talented and customer-focused UX Designer to join our Product team at InfoTrack. In this role, you'll help shape the future of our consumer-facing platform, designing seamless experiences that help millions of users navigate some of life's most important journeys.

About InfoTrack

InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes.

As our market share continues to grow, so does the demand for innovative digital experiences that simplify complex legal processes. That's why we're expanding our Product and Design teams to create intuitive, engaging and user-friendly experiences for consumers.

We're bringing together multiple platforms to create the UK's leading legal services companion app, serving around 2 million users and transforming the way consumers engage with legal services.

What you’ll be doing

In this role, you will:

• Design intuitive, accessible digital experiences across web and mobile channels
• Create user flows, wireframes, prototypes and polished UI designs
• Turn complex requirements into simple, effective customer journeys
• Partner with Product and Engineering teams from discovery through delivery
• Identify and prioritise opportunities to improve the customer experience
• Design connected journeys across key customer touchpoints
• Balance customer, business and regulatory needs in design decisions
• Measure the impact of UX improvements through feedback and user behaviour

What we're looking for

Essential:

• Experience designing digital products with a strong user-centred approach
• Proven ability to map and optimise end-to-end customer journeys
• Experience working within agile product and technology teams
• Portfolio demonstrating UX design, problem-solving and customer-focused outcomes
• Strong understanding of UX, interaction design and information architecture
• Proficiency in creating user flows, wireframes, prototypes and journey maps
• Experience with modern design tools, particularly Figma
• Knowledge of accessibility and inclusive design principles
• Ability to use customer insight and data to inform design decisions
• Strong communication and stakeholder management skills
• Collaborative, proactive and committed to continuous improvement

Desirable (but not essential):

• Experience designing consumer-facing digital products
• Exposure to SaaS, PropTech, FinTech or LegalTech environments
• Experience working across B2C and/or B2B2C customer journeys
• Familiarity with design systems and component libraries

Working Hours

• Your working week will be 37.5 hours per week, typically 9:00am – 5:30pm initially, with opportunities for flexitime and hybrid working between home and our Leeds office once probation is completed

Salary and Progression

• Competitive salary + performance-related bonus, aligned with your experience and impact
• You’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression

Benefits and Rewards

At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.

You’ll benefit from:

• 25 days annual leave, plus bank holidays
• Flexible working options, including hybrid working and flexitime after probation
• Private health insurance, including dental, optical and hearing cashback
• Income protection (worth x4 your base salary for up to 5 years)
• Life assurance (worth x4 your base salary)
• 24/7 health advice line and access to virtual GP appointments
• In-house barista: enjoy freshly brewed drinks throughout the day
• Office snacks, including fruit and refreshments
• Regular team breakfasts and lunches
• Recognition awards: £100 spot prizes for going above and beyond
• “Work From Anywhere” weeks: work remotely from a location of your choice
• Referral bonus: earn up to £2,000 for successful referrals
• Birthday and work anniversary gifts
• Regular social events including summer and Christmas parties, hikes, pub quizzes and more

If you’re looking to build your career shaping digital experiences used by millions of consumers while working with modern technology and a supportive team, we’d love to hear from you.

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