Service Designer - #2105790

SR2


Date: 1 day ago
City: Leeds
Salary: £400 - £450 / day
Contract type: Full time
Work schedule: Full day
SR2
Service Designer | Public Sector Digital Services

Rate: Up to £450/day
IR35: Inside IR35
Location: Largely remote, with occasional travel to Leeds
Contract: 6 months
Start: ASAP

We are supporting a consultancy partner delivering a major public sector digital transformation programme and are looking for an experienced Service Designer to join a multidisciplinary team.

Working alongside User Researchers, Product Managers and Delivery teams, you'll help shape user-centred digital services, ensuring they are accessible, evidence-led and aligned to best practice.

What you'll be doing
  • Design end-to-end user journeys across complex digital services
  • Facilitate workshops with stakeholders and delivery teams
  • Produce service blueprints, journey maps and design artefacts
  • Collaborate closely with User Researchers, Content Designers and Developers
  • Apply user-centred design principles throughout delivery
  • Support discovery, alpha and beta activities where required
Essential Experience
  • Previous Service Design experience within UK Government or Healthcare
  • Strong user-centred design capability
  • Experience working within agile multidisciplinary teams
  • Workshop facilitation and stakeholder engagement
  • Journey mapping and service blueprinting
  • Designing accessible digital services

This is an excellent opportunity to join a long-running public sector programme delivering services with real user impact.


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