Share Plans Administrator - #2156141

Overview:
The Share Plans Administrator will join the team based in our central Leeds office on a hybrid basis.  This means you’ll need to be within commuting distance to enable you to be in the office each week with your colleagues.
The role holder will be responsible for providing operational oversight and support for the administration of the share plan services that are delivered to clients and their employees.  You’ll ensure that daily activities are completed in line with agreed service level agreements, with a strong focus on accuracy, quality and exceptional customer service.
You will maintain client records, monitor Global Capability Centre (GCC) processing activity and ensure that all tasks are executed in compliance with internal procedures and regulatory requirements.  The Share Plans Administrator will play a critical role in identifying and escalating issues, supporting continuous improvement and ensuring that operational risks are managed effectively.
You’ll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services, joining a network of experienced, innovative and dedicated individuals across multiple teams and countries.  There are numerous opportunities to learn new skills and develop in your career with the support you need to succeed.

Benefits:
26 days annual leave, plus a wellbeing day and a volunteer day, bank holidays and the opportunity to buy up to 5 days’ extra each year
Parental leave and Gender Transition leave
Health, wellbeing and lifestyle rewards and discounts that can be tailored to support you and your family.  Everything from: Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme
Appreciate programme: Employee recognition for colleagues demonstrating our values
Company Pension Scheme and Life Assurance
Employee Assistance Programme
Talent Referral Programme
Medical insurance
Learning & Development – Development opportunities at your fingertips via self-paced learning and access to LinkedIn Learning

What you need:
As with any role, we want to find the right person and we want to make sure you know it’s the right role for you too.  You will need:
•    Excellent verbal and written communication skills, with the ability to consistently demonstrate integrity and professionalism whilst respecting interactions with colleagues, clients and participants
•    Exceptional attention to detail, ensuring accuracy and a ‘right first time’ approach across all tasks and completed documentation
•    Strong time management and organisational skills, with the ability to manage multiple processes independently and adapt to changing priorities
•    A customer-focused mindset, underpinned by a solid understanding of what constitutes excellent service within a regulated environment
•    Effective problem-solving abilities, with the capability to resolve complex issues independently, escalating appropriately when required
•    A collaborative team ethic, with a willingness to support others and take on additional responsibilities when required to ensure team success
•    Accountability and ownership, demonstrated through proactive engagement with tasks and a commitment to delivering high standards
•    A commitment to continuous development, with a proactive approach to self-improvement and the ability to evidence learning and growth

Day to Day, you will:
•    Support the delivery of a simplified, customer-focused service, by identifying opportunities for process optimisation and leveraging technology and innovation within the share plans function
•    Maintain expert knowledge of share plan products, procedures and regulatory requirements, ensuring all mandatory training and ongoing learning is completed with the required timeframes
•    Identify and propose process improvements that enhance the client and participant experience, collaborating with peers and supervisors to implement changes
•    Ensure all tasks are completed in line with agreed procedures and Service Level Agreements (SLA’s), maintaining high standards of accuracy and service quality
•    Accurately process and verify documentation related to share plan events, including purchases, sales, maturities, launches and leaver activity
•    Collaborate with offshore teams to ensure oversight controls are applied and service delivery is consistent
•    Monitor management information (MI), including complaints, risk events and operational metrics, escalating issues as appropriate
•    Contribute to a positive team environment by supporting colleagues, sharing knowledge and participating in team meetings and huddles
•    Assist in the implementation of process and business changes, promoting a constructive and adaptable approach
•    Uphold company values in all interactions and day-to-day responsibilities
•    Ensure key controls are executed within required timeframes and follow through on any issues to resolution
•    Perform duties in accordance with relevant regulatory frameworks, including CASS and MiFID II, in addition to maintaining full compliance with internal policies, procedures and FCA regulations
•    Promote a risk-aware culture and report any incidents or breaches in line with established protocols

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.