Operations Manager - #2164307

Operational & Performance Manager - Recoveries

Leeds | Hybrid Working£39,000 - £46,000 per annum

Are you an experienced operational leader with a strong background in recoveries, litigation, claims management, or legal services? Do you thrive on driving performance, developing teams, and ensuring outstanding service delivery? If so, this could be the perfect opportunity to take the next step in your career.

An established and highly respected professional services organisation is seeking an Operational & Performance Manager to join its Recoveries team. This is a key leadership role focused on operational excellence, performance management, service delivery, and team development within a fast-paced and growing environment.

Working closely with senior leadership, you will play a pivotal role in ensuring performance targets, service level agreements, and quality standards are consistently achieved while supporting and developing a team of supervisors and fee earners.

As Operational & Performance Manager, you will:

• Drive operational performance across the Recoveries function.
• Monitor service level agreements, productivity, quality standards, and key performance indicators.
• Support the delivery of divisional and group objectives.
• Provide leadership, coaching, and guidance to supervisors and team members.
• Conduct performance reviews, appraisals, and regular one-to-one meetings.
• Analyse management information and performance data to identify trends and improvement opportunities.
• Work collaboratively with management and training teams to develop staff capability.
• Ensure compliance, quality, and risk control processes are maintained.
• Manage workloads effectively to ensure excellent client service and operational efficiency.
• Support recruitment, onboarding, and training activities.
• Handle complaints professionally and in line with company procedures.

What We Are Looking For

• Strong technical knowledge and experience of uninsured loss recovery claims and procedures.
• Experience within recoveries, litigation, claims management, or a legal services environment.
• Excellent leadership and performance management skills.
• Strong analytical ability with experience interpreting and presenting management information.
• Exceptional communication skills, both written and verbal.
• Advanced attention to detail and strong organisational skills.
• Confidence using Microsoft Excel and performance reporting tools.
• The ability to influence, motivate, and develop teams.
• Authorisation to conduct litigation, or the willingness to achieve this within six months of appointment.

Alongside a competitive salary, you will benefit from:

• Hybrid working with a mixture of office and home-based working.
• Excellent annual leave entitlement.
• Company sick pay.
• Pension scheme.
• Life insurance.
• Health and wellbeing benefits.
• Access to counselling and mental health support.
• Online GP and physiotherapy services.
• Gym and lifestyle discounts.
• Structured career development and progression opportunities.
• Professional qualification support and sponsorship.
• Employee recognition programmes.
• A supportive and collaborative working environment.

If you have a proven track record of leading teams, driving operational performance, and delivering exceptional service within a recoveries or legal environment, I would love to hear from you.

For further information please contact Alexandra Elliott on or email