Business Analyst - Investment & Data Experience - #2167027

The Role: Customer Journey Manager

Location: Leeds, UK

Position Type: Contract Inside IR35

Remote work option Available: 2 Days Onsite in a week

Job Description:

Your responsibilities:

• Analyse complex business and technology problems and define clear, end-to-end target-state solutions.
• Define system interactions, integration points, data flows, dependencies, and exception handling across multiple platforms.
• Map the asset lifecycle and reference-data processes across third parties, platform providers, and internal systems, ensuring data remains synchronised and changes are controlled end-to-end.
• Define banking and money-movement processes across accounts and currencies, including the foreign-exchange model, reconciliation points, and operational controls.
• Analyse critical batch and operational processes, including cross-system dependencies, failure scenarios, exception management, and manual intervention requirements.

Essential skills/knowledge/experience:

• Strong technical business analysis experience, with the ability to work across business processes and technology.
• Financial services experience, ideally within investments, wealth management, or stockbroking.
• Proven experience defining complex system integrations, data flows, dependencies, and operational processes.
• Confidence working across technology teams, business operations, and third-party suppliers.
• Experience of large-scale transformation delivery and resolving complex cross-platform dependencies.

Desirable skills/knowledge/experience:

• Experience analysing asset lifecycle, reference data and platform synchronisation within an investment or stockbroking environment.
• Knowledge of banking, cash and foreign-exchange processes, including reconciliation and operational controls.
• Experience defining batch-processing dependencies, failure handling, and operational exception-management processes.