Complaints Handler - #2170921

A growing business is looking for permanent Complaints Handler to join its new Complaints Operation team.

Staring mid-November, these hybrid roles are based from their new Leeds city centre offices, and offer excellent training and development opportunities within a growing, supportive business.

Benefits
Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week. No weekends or evening shifts required.

We offer our permanent employees:

• The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
• Hybrid working from our modern Leeds city centre office following the initial 6 weeks induction period onsite
• Investment in training and development to support your career aspirations
• Pension scheme
• 33 Days annual holiday allowance (inclusive of Bank Holidays)
• Employee Discounts and Cashback Schemes
• Discounted Parking and local gym memberships
• Onsite refreshments provided

As a Complaints Handler you will:

• Work with a global, market-leading client within the Motor Finance sector
• Investigate and resolve customer complaints relating to customer service and payment-related issues
• Act as a brand ambassador for Square 4 and our end client, delivering a high standard of service at all times

What we’re looking for in a Complaints Handler
We’re keen to speak with candidates who have experience handling complaints within Motor Finance or a similar Financial Services environment and who demonstrate a genuine passion for delivering excellent client outcomes.

You will be able to demonstrate:

• Previous complaint handling experience within a Motor Finance or similar Financial Services organisation
• A good understanding of the industry and FCA regulations
• Excellent customer service and communication skills
• Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence
• A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes
• A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations

If you are interested in this Complaints Handler role, please click apply online and upload an updated copy of your CV.

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