Customer Service Specialist - #2195779

Robert Half has partnered with a Leeds city centre based business to recruit for a Customer Service Specialist

We are looking for a confident and proactive individual to join the rent collections team for an initial period of approximately one month.

Key Responsibilities:

• Monitor outstanding rental balances across an allocated portfolio.
• Make outbound calls to private tenants to chase overdue payments.
• Send follow-up emails and messages to encourage payment.
• Follow an established debt escalation and collections process.
• Maintain accurate records of all collection activity and payment updates.

Key Requirements:

• Previous experience in debt collection, credit control or a customer service role.
• Confident making high volumes of outbound calls and comfortable having conversations about outstanding payments.
• Candidates from a customer service background will also be considered, provided they are happy and confident making outbound calls.
• Resilient, persistent and professional when dealing with customers.
• Strong communication and organisational skills.
• Able to work towards daily activity targets.

Role Details:

• Duration: Approximately one month
• Call Target: 30 outbound calls per day / 150 per week
• Type: Temporary
• Start: ASAP