Business Performance & Marketing Coordinator - #2196823

Business Performance & Marketing Coordinator

Fullerton Group | Leeds

Salary: £30,000-£35,000 DOE

Department: Marketing

Reports to: Group Marketing Manager

The Opportunity

We're looking for a highly organised, analytical and proactive Business Performance & Marketing Coordinator to support Fullerton Group's growing portfolio of operating brands.

This is a varied, hands-on role combining recruitment marketing, business reporting, customer insights and commercial support. You'll help keep campaigns and projects running smoothly, maintain accurate information and turn business data into useful insights.

You'll gain experience across multiple areas of marketing and commercial operations, making this an excellent opportunity for an ambitious graduate with practical experience or an early-career professional looking to develop their skills.

Key Responsibilities

Recruitment Marketing & Campaign Delivery

• Create, publish and maintain recruitment advertising campaigns across Meta, Indeed and other relevant channels, following agreed briefs, budgets and priorities.
• Coordinate approved recruitment requests, maintaining accurate campaign trackers and schedules.
• Monitor recruitment advertising performance, including applications, advertising spend, cost per application and candidate progression.
• Analyse results and recommend opportunities to improve campaign effectiveness and efficiency.
• Maintain recruitment system records, reporting dashboards and outstanding action trackers.
• Support recruitment events, candidate communications and related campaign administration.

Customer Reporting & Performance Analysis

• Collate and analyse customer performance data, highlighting trends, changes in activity and areas that may require further investigation.
• Prepare customer performance reports and presentations to support Quarterly Business Reviews (QBRs).
• Identify potential opportunities for service improvements or additional support, sharing findings with the wider team.
• Maintain customer reporting templates and ensure information is accurate and up to date.
• Coordinate customer satisfaction surveys, monitor responses and summarise key findings.
• Track actions following customer reviews, ensuring updates are recorded and outstanding items are followed up.

Sales Enablement & Commercial Support

• Maintain and update sales presentations, service information and other marketing materials across the Group's operating brands.
• Support the preparation of client presentations and proposals using existing templates and approved information.
• Collate customer insights, performance statistics and supporting information to assist sales and account management teams.
• Help identify positive customer outcomes and success stories that could be used in sales and marketing materials.
• Assist with bid and tender administration, including gathering information, formatting documents and maintaining supporting resources.
• Keep sales and marketing resources organised, accurate and easily accessible.
• Support basic CRM administration and reporting to help maintain accurate customer and prospect information.

Marketing & Business Coordination

• Support the delivery of marketing campaigns and projects across Fullerton Group's operating brands.
• Maintain marketing materials, brand assets, presentations and shared resources.
• Assist with campaign reporting, CRM administration and marketing communications.
• Maintain project schedules, action logs and supporting documentation.
• Identify opportunities to streamline recurring administrative activities through improved processes and digital tools.

What We're Looking For

You'll be naturally analytical, methodical and highly organised, with the confidence to take ownership of your workload and deliver against agreed priorities.

Essential:

• Strong Excel skills, including formulas, pivot tables and data analysis.
• Excellent attention to detail and a commitment to accuracy.
• Strong organisational and time-management skills.
• Confidence interpreting information and identifying meaningful trends.
• Ability to manage multiple tasks and meet deadlines with minimal supervision.
• Strong written and verbal communication skills.
• A proactive, solutions-focused approach to problem-solving.
• Commercial curiosity and an interest in understanding what drives business performance.
• A collaborative, dependable and adaptable approach.

Desirable:

• A degree in Business, Marketing, Economics, Management or a related subject.
• Previous experience in marketing, business reporting, commercial support or operations.
• Experience using CRM systems such as HubSpot.
• Familiarity with Meta Ads Manager, Indeed or other digital advertising platforms.
• Experience supporting customer reporting, sales enablement or marketing campaigns.
• An interest in process improvement, automation and digital tools.

We're open to graduates with relevant practical experience and early-career professionals looking to develop broader commercial, analytical and marketing skills.

Why Join Fullerton Group?

With annual revenues of £85m, six operating brands and ambitious growth plans for 2027 and beyond, Fullerton Group is a growing group of businesses specialising in security, risk management and training services across the UK.

Working as part of our central Marketing team, you'll gain hands-on experience supporting our six operating brands, building valuable skills across business analysis, marketing, customer insights and commercial operations.

You'll work alongside experienced professionals, take ownership of meaningful projects and have the opportunity to contribute ideas and improvements that make a real difference.

For someone looking to broaden their experience, develop their commercial understanding and build a strong foundation for their future career, this is an opportunity to grow alongside the business.