Claims Specialist - #1700448

Job Title: Claims Customer Advisor

Location: Leeds / Hybrid

Contract Type: Full-time

Overview

Our client, a global leader in the insurance and financial services sector, is seeking a Claims Customer Advisor to join their London Markets Express Team based in Leeds. This is an excellent opportunity to build a rewarding career with a forward-thinking, international organisation. Full training will be provided, making this role ideal for someone ready to take the next step in a customer service or administrative career.

With flexible hybrid working arrangements, an inclusive workplace culture, and a generous benefits package, this role offers the perfect balance of support and opportunity to make a real impact.

Key Responsibilities

• Provide support to internal claims handling teams by undertaking a variety of administrative and customer service duties
• Ensure accurate and timely data entry and documentation in line with service standards
• Operate a professional helpline to offer high-quality client support
• Respond to client queries in accordance with agreed service levels
• Maintain up-to-date databases and process new claims messages (e.g., ECF)
• Support with the continuous monitoring and review of outstanding claims
• Develop strong working relationships with internal and external stakeholders
• Get involved in upcoming claims-related projects across the business

About You

While prior experience is helpful, full training is provided. We're looking for someone who brings:

• A strong ability to work in a fast-paced team environment
• Good organisational and time management skills
• Clear communication and interpersonal abilities
• A detail-oriented mindset with a proactive attitude
• Strong initiative and collaborative spirit

What Our Client Offers

Our client provides a comprehensive range of benefits to support you both professionally and personally, including:

• 30 days’ holiday per year (plus option to buy 2 additional days)
• Flexible working options including part-time, job share, or compressed hours
• 10% employer pension contribution
• Fully funded private medical insurance for you and your family
• Family-friendly leave policies – 26 weeks’ full-pay parental leave for all parents
• Short-term remote working abroad (up to 20 days annually)
• Sustainable investment-focused pension options
• Cycle-to-work scheme (up to £5,000)
• Access to health and wellbeing support, training, and more

For a full list of benefits, visit our client’s rewards page.

Inclusion & Diversity

Our client is committed to building an inclusive workplace where every team member feels valued and empowered. They actively support a diverse workforce and partner with organisations such as Stonewall and Working Families. They are also proud signatories of the Women in Finance Charter, the UN Women’s Empowerment Principles, and the Race at Work Charter.

Accessibility support is available throughout the recruitment process. Please let the team know if you require any adjustments to perform at your best.

Sustainability Commitment

Our client integrates environmental, social, and governance (ESG) priorities into their operations, with a strategic focus on sustainability, workforce resilience, and impactful investment. They support long-term change through initiatives such as their award-winning Premiums4Good programme.

What Next?

If you're looking to contribute to a forward-thinking organisation committed to building a more resilient future, this is your moment.

Click Apply to submit your CV and begin your journey with our client.