Head of Project Management & Delivery Services - #1702912

Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

As the Head of Project Management & Delivery Services, you will lead our delivery function, ensuring the successful execution of complex projects and programmes. You will manage a team of Project Managers and Scrum Masters, champion Agile methodologies, and oversee release and change management processes. This strategic role requires a balance of leadership, technical insight, and stakeholder engagement to drive operational excellence.

Key Responsibilities

• Lead, mentor, and develop a high-performing team of Agile Delivery Managers, Project Managers, Scrum Masters, and Delivery Professionals.
• Ensure a culture of collaboration, accountability, and continuous improvement.
• Conduct regular performance reviews and support career development plans.
• Drive Agile adoption across teams, ensuring alignment with Scrum, Kanban, or hybrid frameworks.
• Act as a champion for Agile principles, facilitating training and workshops to enhance team maturity.
• Monitor delivery metrics (e.g., velocity, cycle time) to identify risks and optimise workflows.
• Oversee end-to-end release planning, ensuring seamless coordination between development, QA, and operations.
• Govern change management processes, assessing impacts and mitigating risks to business continuity.
• Maintain robust documentation and compliance with ITIL or industry-standard frameworks.
• Partner with senior leadership, and cross-functional teams to align delivery priorities with business goals.
• Provide transparent communication on project statuses, risks, and performance.
• Manage expectations and negotiate timelines with internal/external stakeholders.
• Contribute to the organisation’s delivery strategy, identifying opportunities for scaling efficiency.
• Anticipate risks and implement proactive mitigation strategies.
• Stay abreast of industry trends to recommend innovative tools and practices.
  
  

Requirements:

• Bachelor's degree in Computer Science or any related technical field.
• Excellent command of the English language - written & spoken.
• Attention to detail and commitment to quality.
• Collaborative team player.
• Highly organised with a strong ability to prioritise across multiple projects.
• Experience with Agile methodology and tools like Jira.
• Proven experience in a senior delivery role (e.g., Head of Delivery, Programme Director) within IT.
• Track record of managing multidisciplinary teams (Project Managers, Scrum Masters, etc.).
• Strong expertise in Agile frameworks (Scrum, SAFe, LeSS) and tools (Jira, Confluence).
• Demonstrable experience in release management and ITIL-aligned change processes.
• Relevant certifications (e.g., PMP, PRINCE2,).
• Background in software development lifecycle (SDLC) environments.
  
  

Skills & Competencies

• Exceptional leadership and emotional intelligence.
• Outstanding communication skills, with the ability to influence at C-suite level.
• Analytical problem-solving and decision-making capabilities.
• We warmly invite applications in English.
  
  

Diversity & Inclusion at Sportserve

At Sportserve, we are deeply committed to fostering a diverse and inclusive workplace. We believe in building a team that reflects a wide array of backgrounds, skills, and perspectives. Embracing diversity not only enriches our work culture but also drives innovation and excellence. We are proud to be an equal opportunity employer, where everyone’s contribution is valued and respected.

If you’re a passionate about technology and looking to start your career in an international, forward-thinking Sports Betting company, we’d love to hear from you. Apply now to become part of our exciting journey!