Hire Controller - #1708593

Reporting into the Hire Manager and working alongside our sales and operations departments, our busy Hire Controller will provide outstanding customer service to our customers by understanding their needs and exceeding their expectations daily.

Your main goal is to develop business by converting all profitable enquiries into hire business, being as cost effective as possible to maximise profitable hires and sales

Key Responsibilities

• Provide first-line contact for customers, delivering excellent customer service
• Responding to customer requests and queries in a timely and professional manner.
• Plan transport movements to and from customer sites and organise equipment transfers
• Processing all tasks to IT systems and paperwork relating to hires, off-hires, suspensions and breakdowns in accordance with customer requirements.
• Organising deliveries and collections of equipment from customer sites
• Carrying out courtesy calls to ensure the customer is updated with estimated times of arrival or any delays.
• Maintain your own knowledge of the division’s equipment for hire and sale
• Foster an environment of good communication between Sales and Operations.
• Ensuring a high level of service to the business by achieving the set SLAs
• Raise all chargeable invoices (CI) paperwork

What We’re Looking For

• Experience in customer service
• Excellent telephone manner essential
• Previous experience of working in tool/construction hire (preferable)
• Excellent attention to detail
• Ability to work on own initiative
• Basic numeracy and literacy skills

What We Can Offer You

• Competitive salary
• Salary sacrifice pension
• 25 days holiday, plus bank holidays
• Additional holiday purchase scheme
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline – free joining

A Little Bit About Us

Groundforce is the market-leading rental provider of excavation support systems and specialist products for the water, civil engineering, and construction industries. With a remarkable 60-year heritage, we offer comprehensive shoring and related services.

Operating under the Groundforce banner, we provide a wide range of solutions, including shoring, piling, construction training, temporary bridging, and more. Our goal is to be the convenient one-stop shop for "total solutions" in the construction and civil engineering industry.

At Groundforce, we pride ourselves on our divisions, including Groundforce Shorco, Piletec, Mr Cropper, Stopper Specialists, Groundforce Bridge, and Groundforce Training Services. We continually invest in acquiring associated businesses to enhance our product portfolio and offer reliable and high-quality equipment for our customers.

Excellence is our priority. We hold ISO 9001, 14001, and OHSAS 18001 certifications, demonstrating our commitment to quality, environmental stewardship, and safety.

Join Groundforce, where we deliver exceptional support, innovative solutions, and outstanding customer service. Apply today and be part of our team that takes pride in our industry-leading position.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.